Create the best Employee Experience

Create the best employee experience using journey mapping and design thinking

Our cooperation with Dutch organization HappinessBureau has resulted in another unique full day practical workshop. We are thrilled to have an opportunity to host Lucas Swennen, who is HappinessBureau co-owner, researcher and expert on employee experience. Lucas will come to Prague to share with you the same tools and best practices, which he uses in cooperation with the best Dutch companies.  

What is the workshop about?

Employee experience design is inspired by innovation methodology called design thinking. Although, instead of a customer the centre here is an employee and his/her needs.

In the workshop we’ll be using the employee journey mapping as a key element. Employee journey maps help to identify various phases that an employee has in contact with the organisation: from orientation, applying, onboarding to leaving the organization and (hopefully) being an ambassador.

With employee experience design you step into the shoes of an employee and you map the journey in a structured way to pick up points for improvement with the goal of increasing the happiness of employees.

The workshop covers:

  • Introduction Employee Experience and the Employee Journey
  • Working with personas
  • Fact-based and data-driven work: what data and research can you use?
  • The preparation and analysis of a (sub) Employee Journey
  • Converting bottlenecks into improvement ideas and new design using design thinking

The workshop is intended for HR professionals who want to make a difference and want to get started in the organization.

Date: June 5th 2019

Time: 9:00 - 17:00

Location: Prague, address to be confirmed

Price:  7 900,- Kč vč. DPH

Capacity: 15

Language: angličtina

Workshop will be led by:

Lucas Swennen

co-owner of the HappinessBureau, Netherlands

Lucas is an expert in the field of journey mapping, (internal) communication, (employer) branding and research. He has advised many (international) organizations on brand strategy, marketing and employee satisfaction. He is co-owner of the HappinessBureau and publishes on various topics, including happiness at work research.

Martin Šafařík

Happiness@Work, Czech Republic

Martin comes from the field of innovation, where he worked as a consultant, besides other things, with design thinking principles and customer journey mapping. Now he uses obtained experience on his mission to help people to be happier at work and in life in general and at the same time to help companies achieve better results through their happy people.